ASIC launches financial complaints dashboard
ASIC has launched its new interactive Internal Dispute Resolution (IDR) data dashboard, providing the public with unprecedented access to complaints data. The dashboard allows the public to compare how individual financial firms handle complaints across products like home loans, credit cards, life insurance, and financial advice. Key features include visibility into complaint volumes, resolution timeframes, common issues, and the monetary remedies paid to consumers. By aligning this data with the AFCA’s external reporting, ASIC aims to enhance transparency, promote greater accountability within the financial services industry, and identify emerging systemic issues before they escalate.
The dashboard provides a useful tool for firms to assess their own internal dispute resolution performance against industry peers. Read more here.
Organisations affected: All financial firms who are required to report complaints
Policies affected: Complaints related policies
AUSTRAC website refresh
AUSTRAC has announced a staged update of its website starting 30 March 2026 to support the implementation of the AML/CTF reforms. The refresh will introduce a modern look, clearer menu structures, and improved search functionality to help both existing reporting entities and newly regulated “Tranche 2” businesses navigate their changing obligations. For current entities, the update provides easier access to guidance on new reform requirements, while new sectors like real estate and legal professionals will benefit from a more guided onboarding experience.
Users are advised that existing bookmarked links or saved favourites may no longer work after the 30 March launch and should be updated once the new site structure is live. Read more here.
Organisations affected: AUSTRAC reporting entities
Policies affected: AML/CTF related policies and procedures
ASIC consults on relief for MDA services
ASIC has commenced a public consultation regarding the future of ASIC Corporations (Managed Discretionary Account Services) Instrument 2016/968, which is currently scheduled to expire on 1 October 2026. This instrument provides critical conditional relief for MDA providers and external custodians from various managed investment, product disclosure, and fundraising provisions of the Corporations Act 2001. ASIC is seeking industry feedback on whether the relief should be extended and if any substantive or simplifying changes are required to the existing policy settings.
Submissions for this consultation are due by 5:00 pm (AEST) on Tuesday, 28 April 2026. Read more here.
Organisations affected: MDA providers and external MDA custodians
Policies affected: Consultation at this stage
ASIC consultation paper on Net Tangible Assets (NTA) for fund operators
ASIC has released Consultation Paper 388 (CP 388), seeking industry feedback on proposals to increase the NTA requirements for responsible entities of registered managed investment schemes. The review also explores potential NTA increases for other fund operators, including IDPS operators and corporate directors of retail CCIVs, to ensure that financial requirements remain effective in aligning operator interests with members and covering essential operating costs. While the NTA requirement is not designed to prevent business failure entirely, it is intended to ensure sufficient funds are available to transition a scheme if it fails.
Submissions for this consultation are due by 17 April 2026, with ASIC expected to announce its final position by 31 July 2026. Read more here.
Organisations affected: Responsible entities of registered managed investment schemes
Policies affected: Consultation at this stage
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