RegsWeb 26 March – Client vulnerability

AFCA opens joint consultation on draft papers

AFCA is inviting feedback from stakeholders on two approach documents that focus on enhancing how to deal with clients experiencing family violence and financial elder abuse.

AFCA are hoping to promote consistency in how related complaints are resolved,giving both financial firms and complainants a clear understanding of what to expect when a complaint involving family violence or financial elder abuse is escalated to AFCA. Read more here.

All advice providing firms should ensure they have considered a Client Vulnerability Policy.

Policies affected: Client Vulnerability Policy

Organisations affected: Advice providers